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Audit → Fix → Optimize → Build Authority → Scale

Practical English Training for Trades and Service Teams

English by Trade is built for real work—customer conversations, estimates, scheduling, job updates, safety, and professionalism. Designed for Spanish-first teams who want confidence in English without wasting time on textbook lessons.

Local to White Plains, NY and Westchester County. Available across NYC, CT, NJ and virtual nationwide.

Results teams notice

When your team speaks with clarity, customers trust faster—and you reduce misunderstandings, delays, and callbacks.

More confident conversations

Greeting, explaining work, and handling questions.

Professional customer experience

Scripts for updates, follow-ups, and reviews.

Bilingual delivery (Spanish/English) to speed up learning.

WHAT WE DO

Because “real English” on the job is different than classroom English

Trades and service teams don’t need long grammar lectures. They need the exact phrases that happen every day: explaining work, asking the right questions, confirming details, and closing professionally.

What makes this training different

  • Job-first learning: vocabulary and phrases tied to real tasks, tools, and customer situations

  • Script-based practice: repeatable conversations your team can memorize and apply

  • Bilingual delivery: Spanish support to speed comprehension and reduce frustration

  • Customer outcomes: fewer misunderstandings, smoother approvals, stronger trust

Common pain points we solve

  • “I don’t know how to explain the problem.”

  • “I can’t answer customer questions confidently.”

  • “We lose jobs because communication is unclear.”

  • “We want to sound more professional.”

WHO IT'S FOR

Built for the industries we already work with

We train individuals and teams across trades and local service businesses—especially Spanish-first teams who want stronger English for customer communication.

Home services

Contractors, painters, roofers, HVAC, plumbers, electricians, handymen.

Personal services

Barbers, salons, estheticians, nail salons, wellness studios.

Local operations

Drivers, delivery teams, shops, restaurants, and customer-facing staff.

Want industry-specific training?

We can build a customized lesson plan for your exact services, tools, and customer conversations. This is ideal for teams that want consistent communication and fewer misunderstandings.

WHAT YOU LEARN

Modules designed around real customer conversations

Training is organized into practical modules. We focus on repeatable scripts, vocabulary, and role-play so learners can use the English immediately.

Greeting + Trust Scripts

Confident first impressions, polite tone, and clear explanations.

  • Introductions + confirming names

  • Professional tone and politeness

  • Explaining what you’re doing

Scope, Price, Timeline

How to explain the work, pricing, and timeline without confusion.

  • Asking the right questions

  • Explaining options and materials

  • Confirming approval professionally

Updates + Problem Solving

How to communicate delays, issues, and progress with clarity.

  • Daily progress updates

  • Handling changes in scope

  • Resolving customer concerns

Optional add-on modules (by trade)

We can add vocabulary and scripts specific to your industry: roofing, painting, masonry, cleaning, barbershop services, transportation, and more. This is ideal for businesses that want consistent communication across the team.

HOW TRAINING WORKS

Simple delivery. Real practice. Clear progress

We keep training practical and structured so learners improve quickly and businesses see better communication with customers.

1) Assessment

We identify your role, vocabulary needs, and the most common customer conversations.

2) Scripts + role-play

We practice real phrases, repeat them, and apply them in job scenarios.

3) Reinforcement

We build consistency through repetition, homework prompts, and review sessions.

Delivery options

  • 1-on-1 coaching:personalized training for faster improvement

  • Team training:consistent communication across staff and crews

  • Virtual sessions:scalable training regardless of location

TRAINING OPTIONS

Flexible plans for individuals and teams.

Pricing depends on team size, customization level, and frequency. Start with a call and we’ll recommend the best plan.

Individual coaching

Best for owners, managers, or team members who speak with customers daily.

Team training

Best for crews and staff who need consistent customer communication and professionalism.

FREQUENTLY ASKED QUESTIONS

English by Trade questions

Clear answers for owners and team members.

Do you teach grammar?

We focus on practical communication first. If grammar helps you speak more clearly, we include the minimum needed—without turning it into a textbook class.

Can you customize the lessons for my trade?

Yes. We can build scripts and vocabulary around your exact services, tools, and customer questions—ideal for contractors, cleaners, barbers, drivers, and service teams.

Is this in-person or virtual?

Both. We offer local sessions (when available) and virtual training nationwide. Teams often prefer virtual for consistency and scheduling.

How fast will I improve?

Improvements happen fastest when you practice scripts weekly and use them in real conversations. Most learners notice increased confidence quickly because the training is built around what you already do at work.

NEXT STEP

Build confidence in English—then grow your business with clarity

If you want practical English that actually helps on the job, English by Trade is the fastest way to improve communication and professionalism.

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